Terms & Conditions

Who we are

This website, https://asewandstory.com, is owned and operated by A Sew&Story Private Limited, with its registered office at B2B, 101, Golf Links Residency, Sector 18B, Dwarka, New Delhi – 110078, India. Our GSTIN is 07ABGCA3197A1ZW. Our Corporate Identity Number (CIN) is U47711DL2026PTC469066.

In these terms, "A Sew&Story", "we", "us" and "our" refer to A Sew&Story Private Limited. "You" means anyone who visits our website or places an order with us.

By using our website or placing an order, you agree to these Terms & Conditions together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy and Cancellation Policy. Please read them carefully.

Who can buy

To place an order, you must be at least 18 years old and able to enter into a binding contract under Indian law. If you are under 18, please ask a parent or guardian to place the order for you.

You agree to give us accurate and complete information, including your name, phone number, email address and delivery address, and to keep it up to date for your order.

Our products and handmade variations

We describe and photograph our products as accurately as we can, including fabric, dimensions and care details where available.

Our products are handcrafted in Jaipur, Rajasthan, and our prints are made using the traditional Sanganeri hand block print technique. Small variations in colour, print alignment and texture are natural to this craft and are not defects. As we like to say, that’s the signature of something made by hand.

Colours may also look slightly different depending on your screen settings, and measurements of handcrafted pieces may vary slightly. If an item you receive is materially different from its description, please see our Returns & Refunds Policy.

Prices and pricing errors

All prices are in Indian Rupees (INR) and include GST. The price you pay is the price shown at checkout when you place your order.

Despite our best efforts, a product may occasionally be listed at an incorrect price. If that happens, we will contact you before dispatch. You can then choose to go ahead at the correct price or cancel the order for a full refund. If we cannot reach you, we will cancel the order and refund you in full.

Orders and acceptance

Your order is confirmed only after your payment is successful. Once it is, we will send you an order confirmation with your order number.

We may decline or cancel an order in certain situations, such as when an item is out of stock, there is a pricing error, we suspect fraud, or the delivery address cannot be served. If we do, you will receive a full refund. Our Cancellation Policy has more detail.

Payment

All orders are prepaid. We accept UPI, debit and credit cards, net banking and wallets (via Cashfree Payments). Cash on Delivery (COD) is not available.

Payments are processed securely by Cashfree Payments, a PCI-DSS compliant payment gateway. We never see or store your card details, UPI PIN or banking passwords.

If money is deducted from your account but you do not receive an order confirmation, please contact us with your payment reference and we will help you sort it out.

Shipping, returns and cancellations

How we ship your order, how you can return or exchange an item, and how cancellations work are explained in our Shipping Policy, Returns & Refunds Policy and Cancellation Policy. Those policies form part of these terms.

Reviews

We welcome honest reviews of our products. Reviews must be genuine and based on your own experience of the product.

All reviews are moderated before they appear on our website. We may decline reviews that are abusive, offensive, unlawful, unrelated to the product, contain personal information, or appear to be spam or fake.

We do not pay for reviews, and we do not edit what customers write.

By submitting a review, you allow us to display it on our website along with the name you provide.

Using our website

Please use our website only for lawful purposes. You must not try to interfere with how the website works, gain unauthorised access to it, or copy or extract its content using automated tools.

Intellectual property

All content on this website, including our name and logo, product photographs, designs, prints, text and graphics, belongs to A Sew&Story Private Limited or is used with permission. You may not copy, reproduce or use it for commercial purposes without our written permission.

Limitation of liability

We take care to make sure our products and website are as described. To the extent permitted by law, we are not responsible for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for that order.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded by law, or any of your rights as a consumer under the Consumer Protection Act, 2019 and the rules made under it.

Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, extreme weather, strikes, courier disruptions or government restrictions. If this affects your order, we will keep you informed and, if we cannot fulfil it, refund you in full.

Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, with the date it was last updated. The terms that apply to your order are the ones in place when you placed it.

Governing law and jurisdiction

These terms are governed by the laws of India. Subject to your rights under consumer protection law, including your right to file a complaint before the appropriate Consumer Commission, the courts at New Delhi will have jurisdiction over any dispute arising from these terms.

Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to handle complaints about our products, orders or website.

We will acknowledge your complaint within 48 hours of receiving it and aim to resolve it within 30 days. Please include your order number and a short description of the issue so we can help quickly.

If you are not satisfied with how your complaint has been handled, you can also contact the National Consumer Helpline by calling 1915 or visiting consumerhelpline.gov.in. This does not affect any other rights you have under consumer protection law.

• Name: Rakhi Sharma
• Designation: Grievance Officer
• Email: hello@asewandstory.com
• Phone: +91 93155 18243
• Address: A Sew&Story Private Limited, B2B, 101, Golf Links Residency, Sector 18B, Dwarka, New Delhi – 110078, India

Contact us

Have a question about these terms or your order? We’re happy to help.

• Email: hello@asewandstory.com
• Phone / WhatsApp: +91 93155 18243
• Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
• Registered office: A Sew&Story Private Limited, B2B, 101, Golf Links Residency, Sector 18B, Dwarka, New Delhi – 110078, India